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  • Mephistopheles: [Aside] Enough of all this academic chatter, Back again to devilry!

    Unified Product Operations Process

    Process is what people do, not what they say. In other words, what we say is aspirational, what we do is factual. If you describe what the people are doing now, you’ll be very successful in establishing a process for new hires to follow. But what if some teams don’t follow the same process, and…

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  • Inside the Baxter Building

    Infrastructure as Code Sucks

    Tasks to be done with a product can be thought of as points on a circular graph. That graph is a series of concentric bands, where each band is constituted of the people who can (have the ability and the permission to) do the task for the product. At the core of the graph, we…

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  • Product Management cartoon suggests ignoring research and building what you're told

    Making Product Features to Order

    As product managers, what do we do about the demand for large language model features? The problem: our discipline has coalesced on a concept of creatively solving real customer needs. Our textbooks call out Build Traps, Jobs to Be Done, and even Empowered and Inspired Transformation. We prefer doing lean development in lockstep with real…

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  • Help Net Security Observability video

    How Security Observability can help you fight cyber attacks

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  • Lone Star beer ad - it's a certified quality beer, now in glass cans.

    Certifications of Quality

    A certification is a third party statement that you know something about something. There’s positive and negative value to that. Certifications are relatively rare and powerless in the information technology sphere; compared to medicine or engineering. You won’t find a lot of self-taught pharmacists, but learning security engineering on the job with maybe some bootcamp…

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