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Automating ERs through Support is Crap
Enhancement request tickets filed through support are a sign that the product team is failing. Here’s why. How does a product team know what to do? There are three forces at play to produce product market fit: customer requests, market analysis, and engineering research. Customer requests are the purest and most immediate source of information.
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License models suck
Most license models suck in some way: Flat rate sucks for the vendor because it leaves money on the table from large customers. This can be acceptable for an inherently limited product model (e.g. per user with a bulk discount), but it is not ideal for scalable enterprise software. Per unit of a metric sucks
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Iron Triangle and release planning
I’m going to rant about the Iron Triangle… you can promise date or features, but not date and features. So, add features to your project, and you’ll lose time. Subtract features, and you’ll probably only maintain time and still just meet your deadline, because work expands to fill the introduced gap. There is always more
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Apple shuffle
Apple products are not awesome at shuffling things… whether songs or pictures, Apple products like to pick a dozen and serve them up over and over. Luckily, AppleScript can help us remedy this deficiency for the screensaver: # Make a folder ~/screensaver-pics # Make a numbered series of folders containing pictures (I used years) #
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