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  • Who the Tech Is Meant For

    Who the Tech Is Meant For

    I’m pretty fascinated by the effect of social code matching in product design. In order to market and sell products you have to fit them to the buyer: language, use cases, pricing, packaging, sales motion, and more. In large and small ways, a company’s go to market or an open…

  • The Rainfinity Demo

    The Rainfinity Demo

    It’s easy to dismiss novelty, the new thing is often just the old thing with some small tweaks. But small tweaks add up, and eventually there is real change. Here’s what it was like to demonstrate virtual IP based network redundancy in the year 2000, over twenty years ago. The…

  • On Product Compromise

    On Product Compromise

    Product management is full of compromises, and one of the things about compromises is that they definitionally leave everyone at least a little bit unhappy. How you handle that disappointment is what distinguishes better product management from the less good. For clarity, I’m going to get more detailed about a…

  • Avatar Product Management

    Avatar Product Management

    It can be entertaining to stretch a metaphor into weird shapes… let’s do enterprise software development as Avatar: The Last Airbender. If you haven’t watched the show you should! Sure it’s for kids, but so is almost everything else made by Hollywood in the last few decades. It’s a well-made…

  • CISOs’ Accountability for Product Security

    CISOs’ Accountability for Product Security

    There’s news going around about the Solarwinds CISO potentially being held personally accountable by the SEC for the 2020 build pipeline hack against their Orion systems management platform. Making vendors accountable for product security is probably a good idea, equivalent to food producers being accountable for their product. It’s faintly…

  • How Do I Drive Remediation SLAs?

    How Do I Drive Remediation SLAs?

    Question: I want to get my organization to patch things in a timely fashion, how? Can I just set an SLA (Service Level Agreement) of “patch the criticals in 30 days” and track that? Speaking as a vendor who’s worked with patching systems for everything from big banks and government…

  • Getting a Boost from Cognitive Computing Tools

    Getting a Boost from Cognitive Computing Tools

    A while back in the Before Times, I was working on product market fit for a small cognitive computing company. Plans didn’t work out, but here’s some free PDF materials I’d posted to the public site. First, here’s a talk about how Cognitive Computing differs from the Machine Learning baseline…

  • Using a Data Lake for Business Insight

    Using a Data Lake for Business Insight

    At a former employer some of us used to joke internally that we made the world’s cheapest business intelligence tool and the world’s most expensive log search tool. Business intelligence (BI) use cases are cheap from a data platform perspective, because value and volume are inversely proportional. All the work…

  • Platform Product Managers

    Platform Product Managers

    Often your first product manager job is for a module on a platform, a single feature of a complex product, or a simple standalone product. This is because, while of course difficult, those are a lot simpler than managing a platform. When you product manage a platform, you lose a…

  • Developing Content

    Developing Content

    I recently heard “you’re either writing software or selling it” as a categorizer for enterprise software employees, and I’d like to dig into why and how that’s correct and incorrect, at least descriptively. I am biased towards incorrect because I’ve worked exclusively for platform companies, but that’s just my experience.…