Category: Uncategorized
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Heisenberg’s World of Uncertainty
Security analysts can’t ever be certain of what they’re seeing and not seeing. See something, do something My entire career has been in some form of “see what’s important, then do something about it.” It’s Heisenberg’s world though. Collecting and moving data has impact and cost, which can be hard…
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VMBlog Post on Decentralization
linking to this piece I wrote for VMblog Why Decentralized Work Calls for Decentralized Data
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Does ChatGPT have a product in it?
I think not. I discussed why there’s low value to be captured by modeling data in Where’s the Product in AI?. Using a Large Language Model approach to ask questions or frame answers does not alter that analysis. There’s been a dream of talking with computers since the first movie…
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Why Get Product Feedback?
It sounds like a silly question when you phrase it like that, doesn’t it? But really, let’s all look back to the last time that you as a user were asked your opinion of any of the consumer products that you might enjoy / suffer through. Consumer facing apps rarely…
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QA and Product Development Fashion
I think there’s a lot of survivor’s bias in judgment of what works or doesn’t work in product development. Either you made something the customers needed, in which case whatever path was taken is lauded as the right one, or you didn’t, and whatever path was taken is held unaccountable…
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How Technical Should a Product Manager Be
It’s a common struggle for product managers, especially when they’re new to the problem area of this company. It can be articulated in several ways: Why do these questions come up? Because they’re causing friction. The product manager is being asked for input and can’t provide it, which causes self-doubt…
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How Do You Measure Product Quality?
Product quality is a subjective measure, so you have to find ways to objectively track effort without creating a Goodhart’s Law problem. Since you’re not going to get an easy and accurate metric, you’re left to verifying proxy metrics. So, that’s a lot of processes and dashboards to track that…
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Defusing Dramatic Conversations
Change happens. Maybe it’s a new strategic mandate, or altered priorities from customers, or realization that a technical approach won’t work. Your vendor disappears in a puff of smoke, you can’t be ready for unveiling at a conference so the deadline moves, your customer adds more requirements, your executive staff…
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Product Managers get (all) the jobs done!
Sometimes in interviewing or training PMs, this question comes up: “Are we really supposed to be doing everything in this team?!” I’d love to answer with a clear “no”, but really? It depends. Product Management is a glue function. We are responsible for overall success, so we can stretch to…
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Metrics and Observability
I wrote this as a Twitter thread in March of 2018, but the character constraints of Twitter at that time made it extremely cryptic. Also, it’s staged as a response to Splunk’s introduction of the metrics index… and to be honest, that’s no longer interesting to me. This is an…
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