Tag: Partnership
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Metrics in Splunk, and Observability
I’ve got some thoughts about Splunk and metrics for observability… The event-first Splunk can now store metrics efficiently. That has potential: 1 dashboard, a single glass of pain. I’m excited to see annotations and mcatalog; I’m hoping it allows resolution of a nasty problem with multi-source metric comparison. Metrics are…
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Automating ERs through Support is Crap
Enhancement request tickets filed through support are a sign that the product team is failing. Here’s why. How does a product team know what to do? There are three forces at play to produce product market fit: customer requests, market analysis, and engineering research. Customer requests are the purest and…
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License models suck
Most license models suck in some way: Flat rate sucks for the vendor because it leaves money on the table from large customers. This can be acceptable for an inherently limited product model (e.g. per user with a bulk discount), but it is not ideal for scalable enterprise software. Per…
