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Tag: Product Management

  • Beta product releases

    Beta product releases

    The team has worked hard, and milestones have been hit. It’s time to release, and a decision is made: do we call this done, or do we call it beta? I’m going to bundle all the betas together here, but it’s beta if any of these labels apply to the…

  • Can’t Measure, Can’t Manage

    Can’t Measure, Can’t Manage

    Every now and then it becomes briefly public that “If You Can’t Measure It, You Can’t Manage It“, is not at all what Peter Drucker or W. Edwards Deming said. Management is not a neatly solved problem of defining OKRs and managing SLIs. On the other hand, it’s also not…

  • Focus on Your User

    Focus on Your User

    Recently I got mad at my watch, or more specifically its phone app. I have a Garmin Fenix Sapphire 7 Solar. As you might guess from that string of syllables, Garmin’s got a lot of watch models. If I’m parsing that page correctly, they’ve segmented their market across 19 brands,…

  • Serving The Customer Every Day

    Serving The Customer Every Day

    You should build what the customer needs, right? Simple, just determine who they are and what they need. Except both of those elements change, over time and across different parts of the market. There’s a problem from all my companies ever… a little ditty we call Crossing The Chasm. After…

  • Champion of the Product

    Champion of the Product

    A recent Slack change prompted conversation in my circles that echo some of the writing about Twitter as it was beginning its precipitous decline. To wit: sure, we don’t like these changes, but we’re early adopter or excessive adopter or otherwise not representative of the mainstream user so we should…

  • User Experience Principles

    User Experience Principles

    I have worked with some fabulous user experience designers who have really changed the way that I thought about a problem. A great designer can get into someone else’s head as an artist, can generalize from observation as a scientist, and can develop and communicate their design like an engineer.…

  • Unified Product Operations Process

    Unified Product Operations Process

    Process is what people do, not what they say. In other words, what we say is aspirational, what we do is factual. If you describe what the people are doing now, you’ll be very successful in establishing a process for new hires to follow. But what if some teams don’t…

  • Making Product Features to Order

    Making Product Features to Order

    As product managers, what do we do about the demand for large language model features? The problem: our discipline has coalesced on a concept of creatively solving real customer needs. Our textbooks call out Build Traps, Jobs to Be Done, and even Empowered and Inspired Transformation. We prefer doing lean…

  • Certifications of Quality

    Certifications of Quality

    A certification is a third party statement that you know something about something. There’s positive and negative value to that. Certifications are relatively rare and powerless in the information technology sphere; compared to medicine or engineering. You won’t find a lot of self-taught pharmacists, but learning security engineering on the…

  • Pick Your Poison

    Pick Your Poison

    In theory you “need” to pick between dependency hell or bloated monoliths, but in practice you don’t actually have to pick and so everyone uses a mixture of both and then complains about the problem set they’re feeling most acutely right now: Microservices Same goes for opinionated user experience versus…