Tag: Products
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Book Review: Learning OpenTelemetry
Slim volume packed with good stuff, I enjoyed this book. Notably, Observability is defined more practically as the practice of knowing what’s happening instead of the black box outputs definition. There’s a good strong call out against MELT-style thinking. This is the idea that there’s three (or four, or N)…
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Focus on Your User
Recently I got mad at my watch, or more specifically its phone app. I have a Garmin Fenix Sapphire 7 Solar. As you might guess from that string of syllables, Garmin’s got a lot of watch models. If I’m parsing that page correctly, they’ve segmented their market across 19 brands,…
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Serving The Customer Every Day
You should build what the customer needs, right? Simple, just determine who they are and what they need. Except both of those elements change, over time and across different parts of the market. There’s a problem from all my companies ever… a little ditty we call Crossing The Chasm. After…
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Changing the Pricing Model
How does a company decrease the price of an enterprise product or service? I have written a few pieces on licensing enterprise software; Licensing Roundup might be useful background for this piece. A public company (and most private companies) can’t down sell their existing customers. That means they can’t reduce…
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Why is Getting Data In hard?
Maybe first we should ask why people say it’s hard. After all, this shiny modern world is full of one-liners to install agents, hook in libraries, listen to your provider’s pub-sub, or just post stuff at an endpoint. It’s never been easier to get data, and it’s not like writing…
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User Experience Principles
I have worked with some fabulous user experience designers who have really changed the way that I thought about a problem. A great designer can get into someone else’s head as an artist, can generalize from observation as a scientist, and can develop and communicate their design like an engineer.…
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AI for Monitoring
Cognitive computing approaches to the monitoring problem haven’t worked in the past and still don’t work now. The future might still make it work, but it’s unlikely to be because of a change in AI technology unless that change is in the per-process execution economics. For AI to be a…
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Task Scheduling and Slippage
Enterprise systems have a lot of things that need to happen. If they all happen at the same time, you’ll either overload your constrained resources or overload the budget attached to your elastic resources. Plus, some of these things are supposed to occur at a specific time, and others should…
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Tell, or Do?
A product finds a thing, a situation, a problem. The queue is full! There’s a lot of high severity vulnerabilities! The message handler stopped handling messages! Now the product developers have a choice to make: should they do something, or tell someone? Unfortunately not everyone wants the same decision at…
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Pick Your Poison
In theory you “need” to pick between dependency hell or bloated monoliths, but in practice you don’t actually have to pick and so everyone uses a mixture of both and then complains about the problem set they’re feeling most acutely right now: Microservices Same goes for opinionated user experience versus…
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