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Uptime nines aren’t equally distributed
Once upon a time, I worked at a hosting company… sadly, after a hardware upgrade gone wrong, the database server behind a customer’s website was sitting open on a data center floor with a cracked motherboard during their launch event. We provided an overall yearly uptime better than three nines (99.9%, or 52 and half…
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You’re a CISO? That’s rough, buddy
I had the opportunity to speak candidly with several CISOs (Chief Information Security Officer) and CSOs (CISO plus physical security) at RSA this year. I heard lots about challenges, and it’s not surprising that the tenure is so short. There’s a lot to unpack in the data behind those articles, but this is a product…
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Why Not Measure Product Performance?
I’ve written about metrics a number of times, since a lot of my career has been in tools to help people measure things. DURSLEy and CAPS talks about operational and business metrics, Product Sales Metrics is about measuring if your product is moving. There’s posts about measuring product quality, presenting metrics to leadership, building good…
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Pushing Back on a Strategy
Let’s say you’ve been told to make a change and you’ve taken it to the team, and after everyone’s calmed down and thought about it, you are personally convinced it’s the wrong move. You now have a conflict, potentially serious, with the organization’s direction. What then? Are you going to push back, or let it…
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Communicating the Plan
I wrote about communication tactics before, but that set of tips is more about status updates. Communicating a strategy is the next level up. Communication of the plan is not completed until the recipient is telling you the plan in their own words. Repetition is the key to this process. If you don’t feel like…
