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Why Get Product Feedback?
It sounds like a silly question when you phrase it like that, doesn’t it? But really, let’s all look back to the last time that you as a user were asked your opinion of any of the consumer products that you might enjoy / suffer through. Consumer facing apps rarely ask for user feedback, unless…
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QA and Product Development Fashion
I think there’s a lot of survivor’s bias in judgment of what works or doesn’t work in product development. Either you made something the customers needed, in which case whatever path was taken is lauded as the right one, or you didn’t, and whatever path was taken is held unaccountable because it doesn’t matter any…
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How Technical Should a Product Manager Be
It’s a common struggle for product managers, especially when they’re new to the problem area of this company. It can be articulated in several ways: “I can’t always follow the dev team conversation” “I don’t know why one technology choice is better than the other” “I can’t demonstrate as well as the sales engineers can”…
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How Do You Measure Product Quality?
Product quality is a subjective measure, so you have to find ways to objectively track effort without creating a Goodhart’s Law problem. Since you’re not going to get an easy and accurate metric, you’re left to verifying proxy metrics. Establish common processes and track that they are followed. That’s design and development style books, in-house…
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Defusing Dramatic Conversations
Change happens. Maybe it’s a new strategic mandate, or altered priorities from customers, or realization that a technical approach won’t work. Your vendor disappears in a puff of smoke, you can’t be ready for unveiling at a conference so the deadline moves, your customer adds more requirements, your executive staff decide the feature should be…
