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Product design sometimes opens an interesting can of worms: things that may be possible to do, but which the designer didn’t intend. Do you hide these paths or not? Will your user ultimately be frustrated, or satisfied? The answer depends on whether your product’s design accurately sets and meets expectations for the majority of its…

Quadrant models are useful organizing tools. Let’s use one to look at the problem of managing the attributes of entities in systems visibility. I’m not expecting to solve the problem, just usefully describe the playing field. Horizontal axis:* persistent entities with changing attributes* ephemeral entities with static attributes Vertical axis:* Set the relationship at index…

POCs as a concept are a response to customers getting oversold. As a vendor we’d rather skip the whole thing and trust our sales team to scope properly. As a customer we’d rather not spend time testing instead of doing. Sometimes they have to be done though, and it’s best for everyone to do it…

There’s a pattern that has become common knowledge, perhaps on its way to received wisdom. Endpoints pass their raw data off to storage as quickly as possible. Analysts then do their work against that storage using map reduced processors, automated and/or ad hoc. This pattern has many benefits and is correct for many use cases.…

Work conflicts aren’t fun, but they come with the territory. Here’s a quick field guide for recognizing the type of conflict being observed. conflict level 4: we disagree on a tactical implementation approach. I think we should write this in language foo and you think language bar. I think the configuration options should be in…