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Licensing thoughts, round two
License Models Suck got a lot of interesting conversations started (and there’s a roundup page), time to revisit from the customer’s perspective. Let’s also be clear, this is enterprise sales with account reps and engineers: self-service models are for another day. As a vendor, the options I describe seem clearly different; but as a customer
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Phases of Data Modeling
Say that you want to use some data to answer a question. You’ve got a firewall, it’s emitting logs, and you make a dashboard in your logging tool to show its status. Maybe even alert when something bad happens. You’ve worked with this firewall tech for a few years and you’re pretty familiar with it.
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Weekly Status
People are creatures of habit, and effective work is produced by grooming useful habits. Here’s a quick write up of a useful habit: the weekly status report. I haven’t always written these, and I haven’t always worked for people who’ve wanted to receive them, but I’ve been at my most effective when I was writing
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Community
So you’re a software company, and you want to have a community. What next? “Why community” is a great place to start: the stated reasons and budget are often somewhere in marketing, but the community is equally important for customer support. Community is where soft guidelines are communicated, FAQs are advertised, and newcomers are made
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Security Logging
Security logging is interesting. Detecting security and compliance issues means uncovering nasty little leakages of unintentional or surprising information all over. When you add a powerful security tool to the environment, it starts to shine light into dark corners. No one expects that temporary file of sensitive data or the password in a script to
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