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Community
So you’re a software company, and you want to have a community. What next? “Why community” is a great place to start: the stated reasons and budget are often somewhere in marketing, but the community is equally important for customer support. Community is where soft guidelines are communicated, FAQs are advertised, and newcomers are made…
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Security Logging
Security logging is interesting. Detecting security and compliance issues means uncovering nasty little leakages of unintentional or surprising information all over. When you add a powerful security tool to the environment, it starts to shine light into dark corners. No one expects that temporary file of sensitive data or the password in a script to…
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Disrupting Ourselves
Let’s talk about some received wisdom: “disrupt your own market before someone else does it to you”. Sensible advice: complacency can kill. Except disruption is generally a pioneering activity, and the survival rate for pioneers is lower than for copycats. Corporate blindspots being what they are, this style of transition is more often a new…
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Engines and fuel – who writes quality content?
In software, everyone wants to build engines, and no one wants to make fuel. A platform for executing content has high potential leverage and lots of vendors make those. The expected community of fuel makers rarely materializes. Content for software engines breaks down along two axes: simplicity versus complexity and generality versus specificity to the…
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Line Product Management Process
I have some issues with the concept of “automating” or “scaling” product management, which I went into in this blog post — what I haven’t written up is what I do use. This is the process for directly running a product or multiple products; leading a team that runs products has a different set of tools…
