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How to Run a Customer Roadmap Call
What is your goal? Depends on the stage of the company… you might be working with a five year roadmap of value extraction activities, but if so I can’t really help. I’ve always left companies when they hit that stage. What I’m much more used to is active value creation. That will translate to a
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Building The Habitual Year
As a new Product Manager, you’ve got a huge increase of demands on your time. You’re now the person responsible for answers about the product, and if you’re selling it globally or developing it overseas, that means you’ve now got a never-ending day. Additionally, it’s not just those tactical questions of “does it compete with
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How to Run a Standing Team Call
A standing team call is any call where a group of people meet regularly. Every time you notice that it’s coming up, try to take a few minutes to do these things: Figure out what type of call it is, then ask, does this call still need to exist? Some possible answers: If you can’t
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Mission Statements
A good mission statement is an aspirational goal that helps everyone move in roughly the correct direction. It is not strictly descriptive of what the organization is currently like, but it should reflect the best moments attained. An aspiration that is not grounded in the possible is easily ignored, or worse yet leads to folly.
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Supporting a Product’s Cluster Headaches
Cluster headaches are problem reports that make everyone else in the organization ask “are we seeing that too?” and pile on. Alice suspects a memory leak and files a report. Bob tags his customers to it as well. They start discussing general performance questions in a chat or a meeting with a broad audience. Charlene
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