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Mission Statements
A good mission statement is an aspirational goal that helps everyone move in roughly the correct direction. It is not strictly descriptive of what the organization is currently like, but it should reflect the best moments attained. An aspiration that is not grounded in the possible is easily ignored, or worse yet leads to folly.…
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Supporting a Product’s Cluster Headaches
Cluster headaches are problem reports that make everyone else in the organization ask “are we seeing that too?” and pile on. Alice suspects a memory leak and files a report. Bob tags his customers to it as well. They start discussing general performance questions in a chat or a meeting with a broad audience. Charlene…
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Planning R&D Time
Granted that reality will disrupt the plan, I still find it useful to do a quarterly planning exercise. I’m fond of doing this with a zero based budget of person-time that has already had maintenance requirements removed. So you’ve got N full-time equivalent (FTE) people. They’re going to be sick and vacating and training 25%…
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Internal Transfers
Role, tech stack, and culture. A new hire for a role must come up to speed on all three areas, and will be coming from behind on at least one. Some organizations are lucky enough to have a broadly common set of cultural or role expectations so that people can easily transfer skills from elsewhere.…
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Executive Dashboards
Executive dashboards go through the Tuckman model… like team members, they have to be understood before they are accepted. Forming: a need for a dashboard is recognized and that dashboard is introduced to the executive staff. It may or may not be challenged, but its place is not certain. Storming: if not at introduction then…
